cbaje Privacy Policy

This Privacy Policy ("Policy") applies to users of the cbaje platform. It clearly explains what information we collect when you register, log in, or use any service on cbaje, how that information is processed, and what rights you have.

To ensure your security and privacy on cbaje, we follow both technical and administrative safeguards. Our Terms and Conditions and this Privacy Policy together form the complete basis for managing your account and activity.

What Information We Collect

Various types of information are collected during the process of opening an account and using cbaje's services. This information is mainly divided into two categories — what you provide directly, and what is collected automatically from how you use the platform.

1.1 Information You Provide Directly

The following information is collected from you during registration and account management:

• Full name, date of birth, and gender
• Mobile number and email address
• Username and password
• Documents required for identity verification (national ID card or equivalent)
• Financial transaction details — bKash, Nagad, Rocket, or Upay account information

1.2 Automatically Collected Information

When you use the cbaje platform, certain technical information is recorded automatically:

• IP address and device information (operating system, browser type)
• Date, time, and duration of login sessions
• Which pages were visited and how long was spent on them
• Gaming activity history — bets, wins, and losses
• Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

On occasion, information may be collected from trusted third parties as part of the identity verification process or for fraud prevention purposes. Such collection is always carried out within the limits of applicable law.

How Your Information Is Used

cbaje uses your information only for specific, lawful, and clearly defined purposes. It is not used beyond the purpose for which it was collected.

2.1 Primary Purposes of Use

• Creating, verifying, and managing accounts
• Processing deposits, withdrawals, and other financial transactions
• Providing gaming services and bonus benefits
• Offering 24/7 customer support — via live chat and email
• Resolving technical issues and improving the platform

2.2 Security and Legal Compliance

• Detecting and preventing fraud, money laundering, and other illegal activity
• Preventing misuse of multiple accounts or the system
• Complying with applicable laws and regulatory requirements
• Fulfilling valid orders from courts or government authorities

2.3 Personalised Experience

By analysing your preferences and usage patterns, cbaje may recommend games, offers, and content that are more relevant to you. However, your information is never sold to third parties as part of this personalisation process.

How Information Is Stored and Secured

cbaje follows industry-standard technical measures to keep your personal information secure. All information collected on our servers is stored in encrypted form.

3.1 Data Retention Period

Information is retained while your account is active and, after account closure, for a specified period to meet legal obligations. Financial transaction records are kept for the period required under applicable law.

3.2 Administrative Security

Only authorised staff may access your information, and only within the scope of their specific responsibilities. All staff are employed under confidentiality obligations and receive regular training.

When Information Is Shared with Third Parties

cbaje does not sell or rent your personal information. However, information may be shared with specific parties in the following limited circumstances:

4.1 Service Provider Partners

Necessary transaction information is shared with mobile banking services such as bKash, Nagad, Rocket, and Upay to process financial transactions. These partners use the information only to provide their services, following cbaje's guidelines.

4.2 Identity Verification Services

Trusted identity verification services may be used for account verification and fraud prevention. Only information relevant to the verification is transmitted in this process.

4.3 Legal Obligations

It may sometimes be necessary to disclose information to comply with a court order, a valid request from a government authority, or applicable law. In such cases, cbaje provides only the information legally required.

4.4 Corporate Changes

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such situations, we will notify you in advance.

Use of Cookies and Tracking Technologies

The cbaje website uses cookies and similar tracking technologies. These are stored as small files in your browser and help identify you on subsequent visits.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security — disabling these will prevent the site from functioning properly
• Functional Cookies: Remember your language preferences, display settings, and other preferences
• Analytics Cookies: Help us understand which parts of the site are used most, allowing us to improve the service
• Marketing Cookies: Used to show relevant offers based on your interests

5.2 Cookie Controls

Cookies can be disabled or deleted from your browser settings. Please note, however, that disabling essential cookies may affect certain key features of cbaje.

User Rights and Controls

cbaje believes you should have full control over your information. With that in mind, we uphold the following rights:

To exercise these rights, contact the cbaje support team. Reading our Responsible Gaming Policy will give you more information on controlling your account, particularly regarding self-exclusion and setting limits.

Data Protection for Minors

cbaje strictly does not provide services to anyone under the age of 21. Our platform is for users aged 21 and above only. If we become aware that information from a minor has entered our system, it is deleted immediately and the associated account is closed.

If a parent or guardian believes their minor child has opened an account on cbaje, please notify our support team without delay.

International Transfer of Information

cbaje is an international service. Your information may be stored and processed on servers outside the country where you are located. In such cases, we ensure that the standard of data protection is equal to or higher on both sides.

When transferring data to third countries, cbaje ensures the necessary contractual safeguards are in place so that your information remains protected under this Privacy Policy at all times.

Changes and Updates to the Privacy Policy

cbaje reserves the right to update this Privacy Policy as needed. For significant changes, you will be notified in advance by email or through the platform.

If you continue to use cbaje after any change to the policy, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.

Privacy-Related Contact

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your information, please contact the cbaje support team. Our team is available 24/7 to assist in both Bengali and English.